If it is not connected, connect it. As a first step, every employee of an institution should have intimate, easy, continuous access to the institution’s medium of choice—email, voicemail, radio, whatever. The benefits of communication often don’t kick in until ubiquity is approached; aim for ubiquity. Every step that promotes cheap, rampant, and universal connection is a step in the right direction.
— New Rules for the New Economy (via kortina)